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ScanSnap Troubleshooting Help Center home page ScanSnap Troubleshooting
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  1. ScanSnap Troubleshooting
  2. iX2500
  3. Troubles Related to Connections and Communication

Troubles Related to Connections and Communication

  • [Windows/macOS] The ScanSnap and the computer cannot be connected via Wi-Fi
  • [Windows/macOS] The ScanSnap and a computer cannot be connected via a USB cable
  • The name and the password for the wireless access point cannot be remembered
  • Unsure what to do when replacing a wireless access point with a new one
  • [Windows/macOS] The wireless access point does not appear in the [Network name (SSID)] list
  • [Windows/macOS] The ScanSnap you want to use does not appear on the list/The ScanSnap you want to use cannot be found
  • [Windows/macOS] Connection using Bluetooth fails
  • [Windows/macOS] Communication with the server fails
  • [Windows/macOS] Communication with the ScanSnap fails
  • Connecting to the ScanSnap takes time/the ScanSnap is cut off frequently
  • Manual Wi-Fi configuration fails
  • Automatic Wi-Fi configuration (WPS) fails
  • You do not know how to check the scanner name
  • [Windows/macOS] You do not know what to enter when adding your proxy server settings
  • Unsure how to check the strength of the Wi-Fi signal
  • The ScanSnap cannot establish a connection
  • [Windows/macOS] The ScanSnap you want to connect does not appear on the list
  • [Windows] How can I allow a connection with port numbers in the firewall settings?
  • [Windows/macOS] Can I check the communication status by using the PING command?
  • How can I connect my ScanSnap to a wireless access point?
  • [iOS/Android] The ScanSnap and the mobile device cannot be connected via Wi-Fi
  • [iOS/Android] The ScanSnap you want to connect is not found during setup
  • [iOS/Android] Wi-Fi connection to the ScanSnap cannot be established during setup for using ScanSnap Cloud
  • [iOS/Android] Connection using Bluetooth fails
  • [iOS/Android] A "Failed to connect to the ScanSnap." message is displayed
  • How can I disable the privacy separator function of the wireless access point?
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