Check whether a computer can communicate with the ScanSnap by using the PING command.
Windows
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Check the IP address of the ScanSnap.
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Press
in the home screen on the touch panel of the ScanSnap to display the [Settings] screen.
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Press [Wireless setup] to display the [Wireless setup] screen.
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Press [Wi-Fi information] to display the [ScanSnap information] screen.
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Check the [IP address] in the [Network] tab.
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Display the [Command Prompt] window.
For details about how to display Device Manager, refer to [Windows] To display the [Command Prompt] window.
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Enter the following at the point where the cursor flashes, and press the [Enter] key on the keyboard.
ping <IP address of the ScanSnap>
A space is required between the PING command and the IP address.
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Check the command result.
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When a computer is communicating with the ScanSnap correctly
"Reply from ... : bytes...." appears.
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When a computer is not communicating with the ScanSnap correctly
An error such as "Request timed out." and "Destination host unreachable." appears.
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macOS
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Check the IP address of the ScanSnap.
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Press
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Press [Wireless setup] to display the [Wireless setup] screen.
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Press [Wi-Fi information] to display the [ScanSnap information] screen.
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Check the [IP address] in the [Network] tab.
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From the sidebar in Finder on a computer, select [Applications] → [Utilities] and double-click [Terminal] to start up.
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Enter the following at the point where the cursor is displayed, and press the [Enter] key on the keyboard.
ping -c 4 <IP address of the ScanSnap>
A space is required between "ping", "-c", "4", and "<IP address of the ScanSnap>".
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Check the command result.
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When a computer is communicating with the ScanSnap correctly
"0.0% packet loss" appears.
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When a computer is not communicating with the ScanSnap correctly
Text other than "0.0% packet loss" appears.
Example: 100.0% packet loss
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