Has the number of units connected to the wireless access point exceeded the upper limit?
Disconnect other devices connected to the wireless access point.
The upper limit of the number of units that can be connected varies depending on the wireless access point that is in use.
For details, refer to the manual of your wireless access point.
Is the privacy separator function of the wireless access point enabled?
Disable the privacy separator function.
Depending on the wireless access point such as a mobile router, the privacy separator function of the wireless access point may be enabled.
For details, refer to How can I disable the privacy separator function of the wireless access point?.
Is the mobile device you want to connect to the ScanSnap displaying a screen other than the ScanSnap Home screen?
Do not switch the ScanSnap Home screen to another other screen on the mobile device while you are connecting the mobile device to the ScanSnap.
Is the ScanSnap being used by another computer or mobile device?
Connect the ScanSnap after you finish using it with another computer or mobile device.
[Android] Is [Stable Wi-Fi scanning] or [Avoid poor connections] enabled in the Wi-Fi advanced settings for the mobile device?
Disable [Stable Wi-Fi scanning] or [Avoid poor connections] in the Wi-Fi advanced settings for the mobile device, and try again.
Are the ScanSnap and wireless access point distant from each other? Also, is there anything that may block the signal (such as walls and metal boards), or an electromagnetic source?
The signal between the wireless access point and the ScanSnap is weak, or there may be some signal interference.
On the touch panel of the ScanSnap, check the signal status with the icon that is displayed at the top of the home screen.
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Icon |
Signal Status |
|---|---|
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Signal strength: Strong |
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Signal strength: Medium |
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Signal strength: Weak |
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No signal/Searching for a wireless access point/No wireless access point specified |
If the signal status is not fine, move the ScanSnap and the wireless access point to different locations.
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Move the ScanSnap closer to the wireless access point.
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Move the ScanSnap and the wireless access point away from the following items:
- Obstacles that may block the signal (for example, walls and metal boards)
- Devices that may cause signal interference (for example, microwaves and cordless phones) and wireless devices
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Change the direction of the ScanSnap.
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Even if the signal status is fine, communication within the range of a certain frequency or in certain wireless channels may become unstable due to signal interference such as noise.
When you are in a region where Wi-Fi networks other than 2.4 GHz are available, do not select [Automatic] for the frequency in order to connect the ScanSnap. Select [2.4GHz] or [5GHz] depending on where you use the ScanSnap.
For details about how to change the frequency for connecting the ScanSnap, refer to ScanSnap Help.
Change the value of the wireless channel on the wireless access point if necessary.
For details, refer to the manual of your wireless access point.
Is the frequency band for the Wi-Fi network name (SSID) to which the ScanSnap is connected 5 GHz or 2.4 GHz?
When connecting the ScanSnap to a wireless access point, select a network name (SSID) that supports the 5 GHz or 2.4 GHz frequency band.
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When you are in a region where Wi-Fi networks other than 2.4 GHz are available, do not select [Automatic] for the frequency in order to connect the ScanSnap. Select [2.4GHz] or [5GHz] depending on where you use the ScanSnap.
For details about how to change the frequency for connecting the ScanSnap, refer to ScanSnap Help.