The ScanSnap cannot establish a connection

June 16, 2025 12:47 Updated

If the ScanSnap cannot establish a connection, refer to the following:

The ScanSnap cannot be connected to a computer or mobile device

When using a Wi-Fi connection

[Windows/macOS] The ScanSnap and the computer cannot be connected via Wi-Fi

[Windows/macOS] The ScanSnap you want to use does not appear on the list/The ScanSnap you want to use cannot be found

Connecting to the ScanSnap takes time/the ScanSnap is cut off frequently

[iOS/Android] The ScanSnap and the mobile device cannot be connected via Wi-Fi

[Windows/macOS] Communication with the ScanSnap fails

[Windows/macOS] A "The device is not responding." message is displayed

[Windows/macOS] Communication with the server fails

Unsure how to check the strength of the Wi-Fi signal

When using a USB connection

[Windows/macOS] The ScanSnap and a computer cannot be connected via a USB cable

The ScanSnap cannot be connected to the ScanSnap Cloud server

[Windows/macOS] A "Failed to access ScanSnap Cloud." message is displayed on the touch panel

[Windows/macOS] A scan cannot be performed because an orange exclamation mark appears

[Windows/macOS] The ScanSnap is not connected to the network (when using ScanSnap Cloud)