Troubles Related to Power for the ScanSnap
- The ScanSnap does not turn on
- The ScanSnap does not power off
- The ScanSnap turns off automatically
- The ScanSnap battery indicator was flashing in orange
Troubles Related to Installation
- [Windows/macOS] Installation has stopped/Installation is not in progress
- [Windows/macOS] A "Failed to install ScanSnap Home." message is displayed
- [Windows] A "Windows Update is running" message is displayed
- [Windows] A "Failed to install Microsoft .NET Framework X.X." message is displayed
Troubles Related to Connections and Communication
- [Windows/macOS] The ScanSnap and the computer cannot be connected via Wi-Fi
- [Windows/macOS] The ScanSnap and a computer cannot be connected via a USB cable
- The name and the password for the wireless access point cannot be remembered
- Unsure what to do when replacing a wireless access point with a new one
Troubles Related to ScanSnap Account/License Authentication
- Did not receive a notification e-mail with a confirmation code when registering a ScanSnap account
- Failed to register a ScanSnap account
- [Windows/macOS] You cannot sign in to a ScanSnap account
- Did not receive a notification e-mail for resetting the password of the ScanSnap account
Troubles Related to Actions of ScanSnap Home
- [Windows/macOS] ScanSnap Home does not start or cannot be used
- [macOS] A message is displayed, indicating that you do not have access permission for a folder or file or a message is displayed prompting you to check whether access permission for a file or folder has been set
- [Windows] A message is displayed, indicating that the procedure entry point cannot be found
Troubles Related to Profile
Troubles Related to Scanning
- [Windows/macOS] A scan cannot be performed because an orange exclamation mark appears
- [Windows/macOS] Documents are not scanned
- [Windows/macOS] A "An error occurred while processing the images." message is displayed
- [Windows/macOS] The document is not fed smoothly/A paper jam occurs
Troubles Related to Carrier Sheet
Troubles Related to Scanned Results
- [Windows/macOS] Vertical streaks appear in the image
- [Windows/macOS] The image is displayed sideways or upside down
- [Windows/macOS] A searchable PDF file cannot be created
- [Windows/macOS] The title is not extracted/The title appears different from the one on the document
Troubles Related to Application Linkage
Troubles Related to Camera Function
Troubles Related to Cloud Service Linkage
- [Windows/macOS] The ScanSnap is not connected to the network (when using ScanSnap Cloud)
- [Windows/macOS] A scanned image is not saved in a cloud service (when using ScanSnap Cloud)
- [Windows/macOS] The "Failed to upload the data to the cloud service." error is displayed
- [Windows/macOS] The [Scan/Stop] button and the Wi-Fi indicator do not light up in purple
Troubles Related to Search
Troubles Related to Content Data Record Management
- [Windows/macOS] You do not know the save destination for scanned images
- [Windows/macOS] Files that were worked on in File Explorer or Finder do not appear on the main window
- [Windows/macOS] The scanned image cannot be opened
- [Windows/macOS] Scanned images have not been saved in the specified save destination
Troubles Related to Firmware Update
Error Code List for ScanSnap Cloud
- [Windows/macOS] Error code list (All cloud services)
- [Windows/macOS] Error code list (Box)
- [Windows/macOS] Error code list (Concur Expense)
- [Windows/macOS] Error code list (Dr.Wallet)
How to Display Each Window
- [Windows] To display the [Device Manager] window
- [Windows] To display the [Command Prompt] window
- [Windows] To display the [Programs and Features] window
- [Windows] To check or change the region setting