[Windows/macOS] The document is not fed smoothly/A paper jam occurs

Did you insert the document properly in the ScanSnap?

Insert the document properly.

For details about inserting a document, refer to ScanSnap Help.

Did you scan a thin paper, a newspaper clipping or a document that may be difficult to feed?

The following types of documents may not be fed smoothly:

• Thin paper

• Torn paper

• Non-rectangular paper such as newspaper clippings

• Perforated paper

• Wrinkled or curled paper

Place one sheet at a time in an optional Carrier Sheet and perform a scan.

Did you scan a thick plastic card?

There is a limit to the thickness of plastic cards that can be scanned with the ScanSnap. Scanning a plastic card that exceeds this limit may damage the card or cause a paper jam.

For details about documents that can be scanned with the ScanSnap, refer to ScanSnap Help.

If you change the scan settings in the scan window and scan a document, after it is scanned, the scan settings will return back to the settings before any changes are made. If you want to scan documents under the same settings all the time, the scan settings need to be saved as a profile.

Is the feed roller or eject roller dirty?

Clean the feed roller and the eject roller.

For details about how to perform cleaning, refer to ScanSnap Help.

Is there any foreign matter inside the ScanSnap?

Perform the following:

1. Remove the document from the feed guide.

2. Open the top cover and the output guide .

   

3. Clear any foreign matter from the inside of the ScanSnap.

4. Close the top cover and the output guide .

   Close the top cover until it locks in place.

   
   ATTENTION

   • Make sure that the top cover is completely closed.

     Otherwise, paper jams or other feeding errors, or image faults may occur.

Did you scan documents attached with metal objects such as staples or paper clips?

Remove the staples or paper clips before performing a scan.

Did you scan thick paper/cards while the output guide was open?

Scanning the following types of documents with the output guide open may damage the document or cause a paper jam.

• Thick paper

• Business cards

• Postcards

• Plastic cards

• Carrier Sheets

Perform scanning with the output guide closed.

For details about the paper weight supported for scanning with the output guide open, refer to ScanSnap Help.

Have you selected an option other than [Automatic detection] for [Document size] in the scan settings?

Select [Automatic detection] or the same size as the document for [Document size] in the following procedure:

1. Display the scan window of ScanSnap Home on the computer.

   • To display the scan window

2. Select the profile that you are using from the profile list.

3. Click the [Edit profiles] button to display the [Edit profiles] window.

4. Click the [Option] button for [Feed] to display the [Feed option] window.

5. Select [Automatic detection] or the same size as the document for [Document size].