Did you insert the Carrier Sheet properly in the ScanSnap?
Insert the Carrier Sheet properly.
For details about how to insert the Carrier Sheet, refer to ScanSnap Help.
Did you place a thick paper inside the Carrier Sheet?
There is a limit to the thickness of paper that can be scanned using the Carrier Sheet. Scanning a Carrier Sheet with a paper that exceeds this limit may damage the Carrier Sheet or cause a paper jam.
For details about the thickness of paper that can be scanned using the Carrier Sheet, refer to ScanSnap Help.
Did you scan the Carrier Sheet while the output guide was open?
Scanning a Carrier Sheet with the output guide open may damage the Carrier Sheet or cause a paper jam.
You must close the output guide in order to scan the Carrier Sheet.
Is the feed roller or eject roller dirty?
Clean the feed roller and the eject roller.
For details about how to perform cleaning, refer to ScanSnap Help.
Is there any foreign matter inside the ScanSnap?
Perform the following:
-
Remove the document from the feed guide.
-
Open the top cover
and the output guide
.
-
Clear any foreign matter from the inside of the ScanSnap.
-
Close the top cover
Close the top cover until it locks in place.
ATTENTION-
Make sure that the top cover is completely closed.
Otherwise, paper jams or other feeding errors, or image faults may occur.
-
Is the Carrier Sheet dirty?
Perform one of the following:
-
Clean the Carrier Sheet.
For details about how to perform cleaning, refer to ScanSnap Help.
-
Replace the Carrier Sheet.
For details about purchasing the Carrier Sheet, refer to "Suppliers of Consumables/Optional Parts" in About Customer Support and Maintenance.