[Windows/macOS] The [Scan/Stop] button and the Wi-Fi indicator do not light up in purple

Is the feed guide open?

If the feed guide is closed, open the feed guide to turn on the ScanSnap.

Is the ScanSnap connected to the computer via a USB cable?

Disconnect the USB cable.

Have you changed the connection status of the ScanSnap to Cloud mode?

Change the connection status of the ScanSnap to Cloud mode in the following procedure and check if the problem is solved.

1. Display the scan window of ScanSnap Home on the computer.

   • To display the scan window

2. Click which is displayed next to the scanner name to change the connection status to Cloud mode.

Is the ScanSnap connected to the mobile device via Wi-Fi?

If an application used to connect to the ScanSnap (such as ScanSnap Connect Application or ScanSnap Home for iOS/Android) is running on a mobile device, exit the application before connecting the ScanSnap to the computer.

The ScanSnap may not be connected to the wireless access point correctly.

In the following procedure, reset the ScanSnap Wi-Fi settings, and after configuring the Wi-Fi settings again, check that the [Scan/Stop] button and the Wi-Fi indicator light up in purple.

1. Use ScanSnap Wireless Setup Tool to reset the ScanSnap Wi-Fi settings, and then configure the Wi-Fi settings again.

   Connecting the ScanSnap to a network that can be connected to the Internet is necessary.

   Windows

   For details about how to reset the Wi-Fi settings or how to configure the Wi-Fi settings, refer to the ScanSnap Wireless Setup Tool Help.

   macOS

   For details about how to reset the Wi-Fi settings or how to configure the Wi-Fi settings, refer to the ScanSnap Wireless Setup Tool Help.

    

   For details about how to start ScanSnap Wireless Setup Tool, refer to [Windows/macOS] How can I start the ScanSnap Wireless Setup Tool?.

2. Display the scan window of ScanSnap Home on the computer.

   • To display the scan window

3. Select a profile that does not have an established link with a cloud service from the profile list.

4. Select a profile with an established link to a cloud service again, and check that the [Scan/Stop] button and the Wi-Fi indicator light up in purple.

Are multiple wireless access points registered on the ScanSnap?

If multiple wireless access points are registered on the ScanSnap, the ScanSnap automatically connects to the wireless access point where the highest priority is given.

Use ScanSnap Wireless Setup Tool to check the wireless access points that are registered on the ScanSnap, and arrange the wireless access points in order of priority or delete unnecessary wireless access points if necessary.

For details about how to start ScanSnap Wireless Setup Tool, refer to [Windows/macOS] How can I start the ScanSnap Wireless Setup Tool?.