iX1400

Troubles Related to Power for the ScanSnap

• The ScanSnap does not turn on
• The ScanSnap turns off automatically

Troubles Related to Installation

• [Windows/macOS] Installation has stopped/Installation is not in progress
• [Windows/macOS] A "Failed to install ScanSnap Home." message is displayed
• [Windows] A "Windows Update is running" message is displayed
• [Windows] A "Failed to install Microsoft .NET Framework X.X." message is displayed

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Troubles Related to Connections and Communication

• [Windows/macOS] The ScanSnap and a computer cannot be connected via a USB cable
• [Windows/macOS] Communication with the server fails
• [Windows/macOS] Communication with the ScanSnap fails
• [Windows/macOS] You do not know what to enter when adding your proxy server settings

See all 5 articles

Troubles Related to ScanSnap Account/License Authentication

• Did not receive a notification e-mail with a confirmation code when registering a ScanSnap account
• Failed to register a ScanSnap account
• [Windows/macOS] You cannot sign in to a ScanSnap account
• Did not receive a notification e-mail for resetting the password of the ScanSnap account

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Troubles Related to Actions of ScanSnap Home

• [Windows/macOS] ScanSnap Home does not start or cannot be used
• [macOS] A message is displayed, indicating that you do not have access permission for a folder or file or a message is displayed prompting you to check whether access permission for a file or folder has been set
• [Windows] A message is displayed, indicating that the procedure entry point cannot be found

Troubles Related to Scanning

• [Windows/macOS] Documents are not scanned
• [Windows/macOS] A "An error occurred while processing the images." message is displayed
• [Windows/macOS] The document is not fed smoothly/A paper jam occurs
• Removing a jammed document

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Troubles Related to Overlapping of Documents (Multifeed)

• [Windows/macOS] Multiple sheets are fed at once (multifeed error is detected)

Troubles Related to (Carrier) Sheets

• [Windows/macOS] The (Carrier) Sheet is not fed smoothly/A paper jam occurs
• Part of the image appears missing ((Carrier) Sheet)

Troubles Related to Scanned Results

• [Windows/macOS] Vertical streaks appear in the image
• [Windows/macOS] A message is displayed, indicating that there may be remaining vertical streaks, even though no vertical streaks are on the scanned images
• [Windows/macOS] The image is displayed sideways or upside down
• [Windows/macOS] A searchable PDF file cannot be created

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Troubles Related to Application Linkage

• [Windows/macOS] Some characters are not recognized when Scan to Word/Scan to Excel/Scan to PowerPoint is used
• [Windows/macOS] A scanned image is not converted into a Word/Excel/PowerPoint file

Troubles Related to Search

• [Windows/macOS] The content data record cannot be found with a specified tag

Troubles Related to Content Data Record Management

• [Windows/macOS] You do not know the save destination for scanned images
• [Windows/macOS] Files that were worked on in File Explorer or Finder do not appear on the main window
• [Windows/macOS] The scanned image cannot be opened
• [Windows/macOS] Scanned images have not been saved in the specified save destination

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Troubles Related to Firmware Update

• [Windows/macOS] Firmware update fails

How to Display Each Window

• [Windows] To display the [Device Manager] window
• [Windows] To display the [Command Prompt] window
• [Windows] To display the [Programs and Features] window
• [Windows] To check or change the region setting

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Customer Support

• [Windows/macOS] Inquiries regarding problems with ScanSnap Home