Was the network disconnected while the firmware data is being downloaded?
If the network is disconnected while the firmware data is being downloaded, downloading the firmware data is not completed successfully and the firmware cannot be updated.
Check the network environment and update the firmware again in the following procedure:
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Connect the computer to the network.
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Connect the computer and the ScanSnap with a USB cable.
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Close the ADF paper chute (cover) to turn off the ScanSnap, then open the ADF paper chute (cover) to turn it back on.
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Update the firmware.
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When the [Connection with the ScanSnap] window is displayed on the computer
Click the [Retry] button.
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When the [Connection with the ScanSnap] window is not displayed on the computer
Update the firmware in the [ScanSnap - Firmware Update].
For details, refer to ScanSnap Help.
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Are the computer and the ScanSnap connected via a USB cable?
To update the firmware, the ScanSnap and a computer need to be connected via a USB cable.
Update the firmware again in the following procedure:
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Connect the computer and the ScanSnap with a USB cable.
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Close the ADF paper chute (cover) to turn off the ScanSnap, then open the ADF paper chute (cover) to turn it back on.
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Update the firmware.
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When the [Connection with the ScanSnap] window is displayed on the computer
Click the [Retry] button.
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When the [Connection with the ScanSnap] window is not displayed on the computer
Update the firmware in the [ScanSnap - Firmware Update].
For details, refer to ScanSnap Help.
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