Did you load the document properly in the ScanSnap?
Load the document properly.
For details about loading documents, refer to ScanSnap Help.
Did you scan a thin paper, a newspaper clipping or a document that may be difficult to feed?
The following types of documents may not be fed smoothly:
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Thin paper
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Torn paper
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Non-rectangular paper such as newspaper clippings
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Perforated paper
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Wrinkled or curled paper
Place one sheet at a time in an optional (Carrier) Sheet and perform a scan.
Did you attach the Receipt Guide properly on the ScanSnap?
When using the Receipt Guide, if it is not installed properly, documents may not be fed smoothly.
Attach the Receipt Guide firmly until it locks in place.
For details about how to attach the Receipt Guide, refer to ScanSnap Help.
Did you scan a thick paper?
The following types of documents may not be fed smoothly:
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Thick paper
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Business cards
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Postcards
Perform one of the following:
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Push in the first document lightly when the scan starts.
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Load the document in the ScanSnap in a different page orientation.
Did you scan a thick plastic card?
There is a limit to the thickness of plastic cards that can be scanned with the ScanSnap. Scanning a plastic card that exceeds this limit may damage the card or cause a paper jam.
For details about documents that can be scanned with the ScanSnap, refer to ScanSnap Help.
If you change the scan settings in the scan window and scan a document, after it is scanned, the scan settings will return back to the settings before any changes are made. If you want to scan documents under the same settings all the time, the scan settings need to be saved as a profile.
Is the Roller Set worn out?
Replace the Roller Set.
For details about how to replace the Roller Set, refer to ScanSnap Help.
Is the Roller Set dirty?
Clean the Roller Set.
For details about how to perform cleaning, refer to ScanSnap Help.
Have you scanned documents longer than 360 mm (14.17 in.) with [Excellent] selected?
Selecting [Excellent] for the image quality level in the scan settings restricts documents to be scanned within a length of 360 mm (14.17 in.).
When you scan documents which are longer than 360 mm (14.17 in.), change the image quality level to a level other than [Excellent] in the following procedure, and then perform a scan.
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Display the scan window of ScanSnap Home on the computer.
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Select the profile that you are using from the profile list.
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Click the [Edit profiles] button to display the [Edit profiles] window.
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Click the [Detailed settings] button in [Scan settings] to display the [Detailed settings] window.
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Change [Image quality] to a setting other than [Excellent] in the [Scan] tab.
Is there any foreign matter inside the ScanSnap?
Perform the following:
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Remove the document from the ADF paper chute (cover).
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Pull the ADF release tab
towards you to open the ADF top section
.
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Clear any foreign matter from the inside of the ScanSnap.
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Close the ADF top section.
Close the ADF top section until it locks in place.
When the ADF top section is closed, the sound of the roller rotating comes out.
ATTENTION-
Make sure that the ADF top section is completely closed.
Otherwise, paper jams or other feeding errors, or image faults may occur.
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Load documents after the sound of the roller rotating stops.
Did you scan documents attached with metal objects such as staples or paper clips?
Remove the staples or paper clips before performing a scan.
Have you selected an option other than [Automatic detection] for [Document size] in the scan settings?
Select [Automatic detection] or the same size as the document for [Document size] in the following procedure:
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Display the scan window of ScanSnap Home on the computer.
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Select the profile that you are using from the profile list.
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Click the [Edit profiles] button to display the [Edit profiles] window.
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Click the [Option] button for [Feed] to display the [Feed option] window.
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Select [Automatic detection] or the same size as the document for [Document size].