Have you selected a network folder for the save destination? Also, was the network disconnected while the image was being saved?
When a network folder has been selected for the save destination, if an error occurs for some reason such as the LAN cable being disconnected while you are saving the scanned image, it may not be saved correctly.
Perform one of the following:
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Check the status of your network environment, solve the problem, and try scanning again.
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Change the save destination to the local folder and try scanning again.
Change the save destination in the following procedure:
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Display the scan window of ScanSnap Home on the computer.
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Select the profile that you are using from the profile list.
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Click the [Edit profiles] button to display the [Edit profiles] window.
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Change the save destination for [Save to] to the local folder.
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Delete a content data record which has an image that cannot be opened, if necessary.
For details about how to delete the content data record, refer to ScanSnap Help.
[Windows] Is the image in a PDF format or JPEG format?
Only the images in a PDF format or JPEG format can be displayed in the ScanSnap Home viewer window.
Open the images in a format other than a PDF format or JPEG format with an application that the format is associated with.
Check if the associated application is correct.
Have you moved or deleted scanned images?
When a content data record consists of multiple scanned images, if you move or delete some of the scanned images in File Explorer or Finder, the scanned images cannot be opened from the content data record list view of ScanSnap Home.
Update the folders managed in ScanSnap Home by the following procedure, and open the scanned images again.
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Display the scan window of ScanSnap Home on the computer.
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Select [Open ScanSnap Home] in the menu that appears when you click
at the top of the scan window to display the main window.
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Click
that is located next to the search bar.