The program may have sent or received improper data
Unplug all cables from the ScanSnap, then plug them back in.
If the problem persists, contact the distributor/dealer where you purchased this product.
[Important Notice]
As of April 9, 2026, you must update to the latest firmware to use ScanSnap Cloud.
Note: For the iX1600/iX1500, you cannot update the firmware using the touch panel. Update the firmware using ScanSnap Home.