Is the proxy server configured correctly?
If you connect to the Internet via a proxy server, check if the proxy server information is correct in the network settings of your computer.
[Important Notice]
As of April 9, 2026, you must update to the latest firmware to use ScanSnap Cloud.
Note: For the iX1600/iX1500, you cannot update the firmware using the touch panel. Update the firmware using ScanSnap Home.