[iOS/Android] The "Failed to save to [xxx]" error is displayed

Authentication that is required to connect the ScanSnap Cloud server to a cloud service might have expired

If there has been no access from the ScanSnap Cloud server to the cloud service for a while, authentication for the cloud service might be expired.

Re-specify a cloud service in which scanned images are to be saved in the following procedure:

1. Tap at the top of the screen on the Scan screen of ScanSnap Home.

2. When there are multiple batches of scan settings, tap / to display the scan settings you are using.

   

3. Tap [Detailed settings].

4. Tap [Destination].

   If [Destination] is not displayed, tap [Destination] in the screen that appears when you tap a document type or [All] in [Scan settings].

5. Re-specify the cloud service to be used or specify another cloud service.

Are the restrictions of the cloud service violated?

The following items may be restricted depending on the cloud service.

• Available space

• The number of folders (notebooks) that can be created

• The number of files (notes) that can be saved

• File size

• Image (document) size

• The length of a file name

• The number of pixels

Delete unwanted folders and files with an application supported by the cloud service that you use or a Web browser so that the amount of space to be used and the number of files are within the restrictions.

Did you change the cloud service account?

Check whether you can log in to the cloud service on an application supported by the cloud service or a web browser.

Then re-specify a cloud service in which a scanned image is to be saved in the following procedure:

1. Tap at the top of the screen on the Scan screen of ScanSnap Home.

2. When there are multiple batches of scan settings, tap / to display the scan settings you are using.

   

3. Tap [Detailed settings].

4. Tap [Destination].

   If [Destination] is not displayed, tap [Destination] in the screen that appears when you tap a document type or [All] in [Scan settings].

5. Re-specify a cloud service to be used.

   When doing so, log in to the cloud service with the changed account.