[iOS/Android] Error code list (Dr.Wallet)

Uploading of a file other than JPEG was attempted.

Change the file format of images to be saved to JPEG by the following procedure:

1. Tap at the top of the screen on the Scan screen of ScanSnap Home.

2. When there are multiple batches of scan settings, tap / to display the scan settings you are using.

   

3. Tap [Detailed settings].

4. Tap at the top of the screen.

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   • If is not displayed, tap in the screen that appears when you tap a document type or [All] in [Scan settings].

5. Change the file format to [JPEG].

The cloud service is not authenticated or authorized.

Re-specify a cloud service in which scanned images are to be saved in the following procedure:

1. Tap at the top of the screen on the Scan screen of ScanSnap Home.

2. When there are multiple batches of scan settings, tap / to display the scan settings you are using.

   

3. Tap [Detailed settings].

4. Tap [Destination].

   If [Destination] is not displayed, tap [Destination] in the screen that appears when you tap a document type or [All] in [Scan settings].

5. Re-specify a cloud service to be used.

The issue may be caused by the following:

• Connection to the cloud service failed.

• Communication with the cloud service was disconnected.

• A connection timeout occurred.

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

The number of scanned image files to be uploaded in the cloud service has exceeded the maximum limit.

Depending on your cloud service contract, there may be a limit on the number of scanned image files that can be uploaded.

For details, check your cloud service contract.

There is a problem with the service provider (server).

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.