[iOS/Android] Error code list (Xero)

The cloud service is not authenticated or authorized.

Re-specify a cloud service in which scanned images are to be saved in the following procedure:

1. Tap at the top of the screen on the Scan screen of ScanSnap Home.

2. When there are multiple batches of scan settings, tap / to display the scan settings you are using.

   

3. Tap [Detailed settings].

4. Tap [Destination].

   If [Destination] is not displayed, tap [Destination] in the screen that appears when you tap a document type or [All] in [Scan settings].

5. Re-specify a cloud service to be used.

The issue may be caused by the following:

• Connection to the cloud service failed.

• Communication with the cloud service was disconnected.

• A connection timeout occurred.

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

The issue may be caused by the following:

• The cloud service is not authenticated or authorized.

• You do not have permission for the requested operation.

• When the cloud service is not authenticated or authorized

  Re-specify a cloud service in which scanned images are to be saved in the following procedure:

  1. Tap at the top of the screen on the Scan screen of ScanSnap Home.

  2. When there are multiple batches of scan settings, tap / to display the scan settings you are using.

     

  3. Tap [Detailed settings].

  4. Tap [Destination].

     If [Destination] is not displayed, tap [Destination] in the screen that appears when you tap a document type or [All] in [Scan settings].

  5. Re-specify a cloud service to be used.

• When you do not have permission for the requested operation

  Make sure that the appropriate permission has been set. Or, contact the administrator for your account.

A large amount of processes were performed in a certain period of time.

Wait for a while and try again.

The maximum size of a file has been exceeded.

If the documents consist of many sheets, scan them in multiple batches.

You do not have an account that allows the cloud service to process expense claims.

Create an account that allows the cloud service to process expense claims.

Settings for the cloud service have been changed or there is a problem with the settings.

Log into the cloud service and check the settings.

Uploading a receipt with zero as the total amount was attempted.

Scan a receipt in which the total amount is any amount other than zero.