[iOS/Android] Error code list (Yayoi)

The cloud service is not authenticated or authorized.

Re-specify a cloud service in which scanned images are to be saved in the following procedure:

1. Tap at the top of the screen on the Scan screen of ScanSnap Home.

2. When there are multiple batches of scan settings, tap / to display the scan settings you are using.

   

3. Tap [Detailed settings].

4. Tap [Destination].

   If [Destination] is not displayed, tap [Destination] in the screen that appears when you tap a document type or [All] in [Scan settings].

5. Re-specify a cloud service to be used.

The issue may be caused by the following:

• Connection to the cloud service failed.

• Communication with the cloud service was disconnected.

• A connection timeout occurred.

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

The maximum size of a file has been exceeded.

If you scanned a document that was pasted on a sheet or a document that was placed inside a (Carrier) Sheet, remove the document from the sheet or the (Carrier) Sheet and then scan it again.

Failed to upload a scanned image in the cloud service.

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

There is a problem with the service provider (server).

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.