[iOS/Android] Error code list (Google Photos)

Uploading of a file other than JPEG was attempted.

Change the file format of images to be saved to JPEG by the following procedure:

1. Tap at the top of the screen on the Scan screen of ScanSnap Home.

2. When there are multiple batches of scan settings, tap / to display the scan settings you are using.

   

3. Tap [Detailed settings].

4. Tap at the top of the screen.

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   • If is not displayed, tap in the screen that appears when you tap a document type or [All] in [Scan settings].

5. Change the file format to [JPEG].

The cloud service is not authenticated or authorized.

Re-specify a cloud service in which scanned images are to be saved in the following procedure:

1. Tap at the top of the screen on the Scan screen of ScanSnap Home.

2. When there are multiple batches of scan settings, tap / to display the scan settings you are using.

   

3. Tap [Detailed settings].

4. Tap [Destination].

   If [Destination] is not displayed, tap [Destination] in the screen that appears when you tap a document type or [All] in [Scan settings].

5. Re-specify a cloud service to be used.

The issue may be caused by the following:

• Connection to the cloud service failed.

• Communication with the cloud service was disconnected.

• A connection timeout occurred.

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

The issue may be caused by the following:

• Connection to the cloud service failed.

• Communication with the cloud service was disconnected.

• The cloud service does not have enough free space.

Take the following measures and try again. Or, wait for a while and try again.

• Check the status and settings of your network environment.

• Check the status and settings of the cloud service.

• Expand the storage capacity of the cloud service, or delete unwanted files to secure sufficient free space.

The ScanSnap Cloud service cannot access the cloud service by creating an account only, and the setup of the cloud service fails.

Log in to the cloud service first on an application supported by the cloud service or a web browser.

The number of files that were to be stored in one album exceeded the maximum number, which is 2000, or the total size of files exceeded the storage capacity of the cloud service.

Delete unwanted files in the cloud service to secure sufficient free space, and then try again.

The number of times a link between ScanSnap Cloud and Google Photos was established has reached the limit (for all ScanSnap Cloud users), so connection from the ScanSnap Cloud is restricted.

Try again on a different day.