[Windows/macOS] A "Failed to sync time." message is displayed on the touch panel

The ScanSnap may not have been able to connect to the NTP server to obtain the current time

Take the following measures and check if the problem is solved.

• Checking whether the ScanSnap is connected to the network

  Check the following:

  • Are there no problems with the status and settings of your network environment?

  • Is the wireless access point turned on?

  After checking the above, close the ADF paper chute (cover) to turn off the ScanSnap, open the ADF paper chute (cover) to turn it back on, then check if the problem is solved.

• Resaving the profile configured to save scanned images directly from the ScanSnap to a network folder in ScanSnap Home

  When resaving the profile configured to save scanned images directly from the ScanSnap to a network folder in ScanSnap Home, the ScanSnap receives the NTP server information from ScanSnap Home and resyncs the time.

  Resave the profile by the following procedure:

  1. Display the scan window of ScanSnap Home on the computer.

     • To display the scan window

  2. Select the profile configured to save scanned images directly from the ScanSnap to a network folder from the profile list.

  3. Click the [Edit profiles] button to display the [Edit profiles] window.

  4. Click the [Save] button to resave the profile.

• Changing the current settings for the method of obtaining an NTP server

  Change the method for obtaining an NTP sever by the following procedure:

  1. Press in the home screen on the touch panel of the ScanSnap to display the [Settings] screen.

  2. Press to display the [Wi-Fi settings] screen.

  3. Press [Scan to Network Folder] to display the [Scan to Network Folder] screen.

  4. Press [NTP Server Settings] to display the [NTP Server Settings] screen.

  5. Changing the current settings of [Acquisition Method]

  6. Specify [Timezone], then press the [Sync Time] button.

  For details about how to synchronize time by manually connecting to the NTP Server, refer to ScanSnap Help.

• Checking whether accessing the NTP server is restricted in the network environment

  Contact the network administrator.