[Windows/macOS] The "Failed to upload the data to the cloud service." error is displayed

Authentication that is required to connect the ScanSnap Cloud server to a cloud service might have expired

If there has been no access from the ScanSnap Cloud server to the cloud service for a while, authentication for the cloud service might be expired.

Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved again.

For details about how to change the profile settings, refer to ScanSnap Help.

Are the restrictions of the cloud service violated?

The following items may be restricted depending on the cloud service.

• Available space

• The number of folders (notebooks) that can be created

• The number of files (notes) that can be saved

• File size

• Image (document) size

• The length of a file name

• The number of pixels

Delete unwanted folders and files with an application supported by the cloud service that you use or a Web browser so that the amount of space to be used and the number of files are within the restrictions.

Did you change the cloud service account?

If you changed the cloud service account, you need to open the [Edit profiles] window for the profile that you are using and specify a cloud service in which a scanned image is to be saved again. When doing so, log in to the cloud service with the changed account.

For details about how to change the profile settings, refer to ScanSnap Help.