If a "Failed to access ScanSnap Cloud." message is displayed on the touch panel of the ScanSnap, refer to ScanSnap Help to update the firmware of the ScanSnap.
If the problem still persists even though you have updated the firmware of the ScanSnap, take appropriate measures to solve the problem in accordance with the message that is displayed.
If a message is displayed prompting you to check the usage status or prompting you to refer to the solutions
Displayed messages
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Failed to access ScanSnap Cloud. Check the usage status. |
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Failed to access ScanSnap Cloud. For the solutions, refer to the following. https://scansnap.com/r/tb1/ |
The ScanSnap may not be connected to the network.
Refer to [Windows/macOS] The ScanSnap is not connected to the network (when using ScanSnap Cloud) and take measures accordingly.
If a message related to the ScanSnap Cloud account settings, Wi-Fi settings, or a ScanSnap account is displayed
Displayed messages
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Failed to access ScanSnap Cloud. Check the following:
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Failed to access ScanSnap Cloud. Check the ScanSnap account set in the device. |
Check the following:
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Check whether the ScanSnap is connected to a wireless access point
If the ScanSnap is not connected to a wireless access point properly, refer to [Windows/macOS] The ScanSnap and the computer cannot be connected via Wi-Fi and take measures accordingly.
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Check whether you have signed in to the ScanSnap account
To use ScanSnap Cloud, you need to sign in to the ScanSnap account.
For details, refer to ScanSnap Help.