Skip to main content

This site uses cookies - small text files that are placed on your machine to help the site provide a better user browsing experience. Cookies are used to retain user preferences, to count the number of visits to a page, and to provide anonymised tracking data to third party applications like Google Analytics.
Information collected by Cookies will be kept for a minimum necessary period and deleted when it is no longer necessary.
You may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser.
Please refer to PFU Privacy Policy for details how PFU handles personal information.
Close

ScanSnap Troubleshooting Help Center home page ScanSnap Troubleshooting
  • Sign in
  • Submit a request
  1. ScanSnap Troubleshooting
  2. iX1600/iX1600 Receipt Editon
  3. Troubles Related to Cloud Service Linkage and Troubles Related to Sending an E-Mail from the ScanSnap

Troubles Related to Cloud Service Linkage and Troubles Related to Sending an E-Mail from the ScanSnap

  • [Windows/macOS] A "Failed to access ScanSnap Cloud." message is displayed on the touch panel
  • [Windows/macOS] The ScanSnap is not connected to the network (when using ScanSnap Cloud)
  • [Windows/macOS] A scanned image is not saved in a cloud service (when using ScanSnap Cloud)
  • [Windows/macOS] The "Failed to upload the data to the cloud service." error is displayed
  • [Windows/macOS] The "Failed to send the data via email because the address is wrong." (B11Fg102) error is displayed
  • [Windows/macOS] The "The size of the scanned data has exceeded the maximum size." (B11Fg103/B11Fg110) error is displayed
  • [Windows/macOS] Red exclamation mark appears on the cloud mode icon at the top of the main window
  • [Windows/macOS] A profile to be linked with a cloud service cannot be created by using ScanSnap Cloud
  • [Windows/macOS] Failed to change the title (when using ScanSnap Cloud)
  • [macOS] When documents are scanned to Evernote, as many notes as there are scanned images are displayed in addition to Evernote
  • [iOS/Android] A "No response from the cloud storage service" message is displayed
  • [iOS/Android] The "Failed to save to [xxx]" error is displayed
  • [iOS/Android] A Scanned image is not saved in a cloud service
  • [iOS/Android] The "Failed to send to [ScanSnap Mail]" (B11Fg102) error is displayed
  • [iOS/Android] The "Failed to send to [ScanSnap Mail]" (B11Fg103/B11Fg110) error is displayed
  • [iOS/Android] Did not receive a notification
  • Before Using This Site
  • How to Use This Site
  • About Customer Support and Maintenance
  • ScanSnap Help
  • ScanSnap FAQ
  • Privacy Policy
  • TOP
العربية Deutsch Español Français Italiano 日本語 한국어 Nederlands Polski Português Русский 简体中文 繁體中文

©PFU Limited 2025