[Windows/macOS] Error code list (Google Drive)

The cloud service is not authenticated or authorized.

Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved again.

For details about how to change the profile settings, refer to ScanSnap Help.

The issue may be caused by the following:

• Connection to the cloud service failed.

• Communication with the cloud service was disconnected.

• A connection timeout occurred.

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

There is a problem with the service provider (server).

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

The issue may be caused by the following:

• The storage capacity of the cloud service has been exceeded.

• You do not have access permission for the folder in the cloud service.

• When the storage capacity of the cloud service has been exceeded

  Expand the storage capacity of the cloud service, or delete unwanted files to secure sufficient free space, and then try again.

• When you do not have access permission for the folder in the cloud service

  Set an appropriate permission for the folder in the cloud service.

The issue may be caused by the following:

• The folder in the cloud service has been deleted or renamed.

• The file to be renamed has been deleted.

• When the folder in the cloud service has been deleted or renamed

  Open the [Edit profiles] window for a profile that you are using and specify a folder in which a scanned image is to be saved again. After that, click the [Retry] button that is displayed under the error code.

  For details about how to change the profile settings, refer to ScanSnap Help.

• When the file to be renamed has been deleted

  Scan the document again.