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[Important Notice]

As of April 9, 2026, you must update to the latest firmware to use ScanSnap Cloud.

Note: For the iX1600/iX1500, you cannot update the firmware using the touch panel. Update the firmware using ScanSnap Home.

[Windows/macOS] A "Failed to access ScanSnap Cloud." message is displayed on the touch panel

Updated

Is the latest firmware applied to the ScanSnap?

Update the firmware of the ScanSnap to the latest version.

For details, refer to here in the ScanSnap Help.

If the problem still persists even though you have updated the firmware of the ScanSnap, refer to [Windows/macOS] The ScanSnap is not connected to the network (when using ScanSnap Cloud) to take measures accordingly.

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