If an orange exclamation mark () is displayed on the profile icon on the touch panel, press the [Troubleshooting] button at the bottom of the touch panel to refer to the solutions.
If the problem still persists, check the following:
Are multiple routers used?
If multiple routers are used, establishing a connection to the ScanSnap Cloud server may fail.
Disable the router function on the wireless router and check whether the connection can be established.
Are the ScanSnap and wireless access point distant from each other? Also, is there anything that may block the signal (such as walls and metal boards), or an electromagnetic source?
The signal between the wireless access point and the ScanSnap is weak, or there may be some signal interference.
On the touch panel of the ScanSnap, check the signal status with the icon that is displayed at the top of the home screen.
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Icon |
Signal Status |
|---|---|
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Signal strength: Strong |
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Signal strength: Medium |
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Signal strength: Weak |
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No signal/Searching for a wireless access point/No wireless access point specified |
If the signal status is not fine, move the ScanSnap and the wireless access point to different locations.
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Move the ScanSnap closer to the wireless access point.
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Move the ScanSnap and the wireless access point away from the following items:
- Obstacles that may block the signal (for example, walls and metal boards)
- Devices that may cause signal interference (for example, microwaves and cordless phones) and wireless devices
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Change the direction of the ScanSnap.
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Even if the signal status is fine, communication within the range of a certain frequency or in certain wireless channels may become unstable due to signal interference such as noise.
When you are in a region where Wi-Fi networks other than 2.4 GHz are available, do not select [Automatic] for the frequency in order to connect the ScanSnap. Select [2.4GHz] or [5GHz] depending on where you use the ScanSnap.
For details about how to change the frequency for connecting the ScanSnap, refer to ScanSnap Help.
Change the value of the wireless channel on the wireless access point if necessary.
For details, refer to the manual of your wireless access point.
Is a DNS server set on the ScanSnap?
If a static IP address is set for the ScanSnap, set it to a DNS server on the ScanSnap.
For details about using a DNS server for the Internet Connection, refer to ScanSnap Help.
Are you using a public wireless LAN service?
The function of saving an image created from a document scanned with the ScanSnap to a cloud service is not supported on public wireless LAN services under the assumption that the ScanSnap will be used in a Wi-Fi environment in an office or at home.
Connect the ScanSnap to a network other than a public wireless LAN.
Is the wireless access point turned on? Alternatively, are there any errors or malfunctions on the wireless access point?
Turn on the wireless access point.
If the wireless access point is turned on, restart the wireless access point and then check that there are no errors or malfunctions on the wireless access point.
For details about wireless access point errors, refer to the manual of your wireless access point.