Did you connect to the ScanSnap by using ScanSnap Manager?
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The distribution and support of ScanSnap Manager have been terminated. Using the successor software "ScanSnap Home" is recommended.
If you connected to the ScanSnap by using ScanSnap Manager installed on another computer, [Selected user] is automatically set for [Display of profiles] in the [Scanner settings] screen that can be displayed after displaying the [Settings] screen on the touch panel.
When [Selected user] is set for [Display of profiles], only profiles created with the computer that is using the ScanSnap are displayed on the touch panel.
To display not only profiles that were created on the connected computer but also profiles that were created on another computer, on the touch panel, set [All users] for [Display of profiles].
For details about how to change users to display the user's own profiles, refer to ScanSnap Help.
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In cases where ScanSnap Manager is likely to be used for connecting a computer to the ScanSnap, be sure to set [Selected user] for [Display of profiles].