[Windows/macOS] An "An internal error is detected" message is displayed on the touch panel

Is the latest firmware applied to the ScanSnap?

Update the firmware of the ScanSnap to the latest version.

For details, refer to ScanSnap Help.

Are the latest updates applied to ScanSnap Home?

Update ScanSnap Home to the latest.

For details, refer to ScanSnap Help.

Have you imported a profile which is created using the latest version of ScanSnap Home?

If you import a profile which is created using the latest version of ScanSnap Home to an older version of ScanSnap Home, an error message will be displayed and the ScanSnap may not be able to connect to the computer.

If a blank colored profile icon is displayed in the profile list in the scan window of ScanSnap Home, change the profile icon in the following procedure.

The color of the profile icon varies depending on the settings specified by each user who uses the ScanSnap.

1. Display the scan window of ScanSnap Home on the computer.

   • To display the scan window

2. Select a profile with a blank colored icon in the profile list.

3. Click the [Edit profiles] button to display the [Edit profiles] window.

4. Click the profile icon under [Profile name].

5. From the icons displayed in the [Icon selection] window, select an icon that you want to use.

If the problem persists even after the above actions are taken, refer to [Windows/macOS] Inquiries regarding problems with ScanSnap Home and contact the distributor/dealer where you purchased this product.