Troubles Related to Scanning
- [Windows/macOS] A "The device is not responding." message is displayed
- [Windows/macOS] A scan cannot be performed because an orange exclamation mark appears
- [Windows/macOS] Documents are not scanned
- [Windows/macOS] A "An error occurred while processing the images." message is displayed
- [Windows/macOS] The document is not fed smoothly/A paper jam occurs
- Removing a jammed document
- [Windows/macOS] The scanning speed is very slow
- [Windows/macOS] The scan starts late/Scanning stopped/The transferring speed of scanned images is slow
- An orange line is displayed at the bottom of the touch panel while scanning documents
- Documents become dirty
- The document is damaged
- Abnormal noise is generated from the ScanSnap
- [macOS] Did not receive a notification
- A "A skewed document was detected." message is displayed
- [Windows/macOS] A "Error in optical system." message is displayed
- [Windows/macOS] A "The specified destination (Image saving folder) is invalid." message is displayed
- [Windows/macOS] ScanSnap Home is stuck in the [Scanning] status
- [iOS/Android] A "Paper jam" message is displayed
- [iOS/Android] A "ADF top section open" message is displayed
- [iOS/Android] An "An error occurred in ScanSnap." message is displayed
- [iOS/Android] An "An optical error occurred in ScanSnap." message is displayed
- [iOS/Android] An "Unexpected error" message is displayed
- [iOS/Android] Sending status of the scanned images does not change from [Wait to send] or [Sending]