Is the e-mail software you are using the new Outlook?
ScanSnap Home does not support the new Outlook.
Attach the image created from the document that you scanned to your e-mail software by either of the following methods:
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Use the classic Outlook
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Save the image created from the document that you scanned to any folder on your computer and then manually attach it to your e-mail software
The ScanSnap can also send e-mail directly without using a computer.
For details, refer to ScanSnap Help.