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[iOS/Android] The ScanSnap Go icon does not appear on the touch panel

Updated

The ScanSnap administrator should check the following:

Is ScanSnap Go enabled on the ScanSnap touch panel?

ScanSnap Go must be enabled on the ScanSnap touch panel.

For details, refer to here in the ScanSnap Help.

Is the latest firmware applied to the ScanSnap?

Update the firmware of the ScanSnap to the latest version.

For details, refer to here in the ScanSnap Help.

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