[Windows/macOS] The scanned image is not cropped/The scanned image that has been cropped is different from the document

Is the background color of the document a dark color close to black? Or, Is a thick black stripe printed on the document?

Perform one of the following:

• Make a modification in the [ScanSnap Home - View cropped images] window.

• In the scan settings, specify the same size (standard or custom size) as the original document for [Document size] in the following procedure, and then try scanning again.

  1. Display the scan window of ScanSnap Home on the computer.

     • To display the scan window

  2. Select the profile that you are using from the profile list.

  3. Click the [Edit profiles] button to display the [Edit profiles] window.

  4. Click the [Option] button for [Feed] to display the [Feed option] window.

  5. Select the same size as the document for [Document size].

     If you cannot find the same size as the document in [Document size], click the [Customize] button to specify any size.

  ATTENTION

  • If you select a document size other than the size below for [Document size] in the scan settings, align the center of the document with the centering mark of the ScanSnap.

    • Automatic detection (Maximum)

    • Automatic detection (A4/Letter landscape)