[Windows/macOS] The image is displayed sideways or upside down

Have you selected [Automatic] or [Automatic (by face detection)] for [Rotation] in the scan settings?

When the document type is [Documents], [Business Cards], or [Receipts], if [Automatic] has been selected for [Rotation] in the scan settings, scanned images are rotated automatically based on the character strings in a document.

When the document type is [Photos], if [Automatic (by face detection)] has been selected for [Rotation] in the scan settings, scanned images are rotated automatically in accordance with the way the face of a person in a photo is orientated.

If you want to scan documents without thinking about the way a document is rotated, select [Automatic] or [Automatic (by face detection)] for [Rotation] in the following procedure.

1. Display the scan window of ScanSnap Home on the computer.

   • To display the scan window

2. Select the profile that you are using from the profile list.

3. Click the [Edit profiles] button to display the [Edit profiles] window.

4. Select [Automatic] or [Automatic (by face detection)] for [Rotation] in [Scan settings].

Did you scan a document in an orientation that is hard to determine?

If [Automatic] or [Automatic (by face detection)] has been selected for [Rotation], scanned images are rotated automatically.

However, images may not be rotated correctly and displayed sideways or upside down when you scan the following types of documents:

• For documents, business cards, or receipts

  The orientation of a document is determined based on the character strings in a document.

  • Documents with few characters in a font size between 8 and 12 pt.

  • Documents with many extremely large or small characters

  • Documents on which pitches between lines or characters are extremely narrow, or characters are overlapped

  • Documents with many characters contacting underlines or borders

  • Documents with many outlined or decorated characters

  • Documents with many photographs or figures and few characters

  • Documents with characters on a patterned background

  • Documents with characters printed in various directions such as drawings

  • Documents written using only capital letters

  • Documents with handwritten characters

  • Documents with faint characters

  • Documents with faded characters

• For photos

  Images are rotated in accordance with the way the face of a person in a photo is orientated.

  If a photo is not of a person such as a landscape photo, images will not be rotated.

If you scan a document in an orientation that is hard to determine, follow the procedure below to change the setting so that the orientation of the images are not automatically corrected.

1. Display the scan window of ScanSnap Home on the computer.

   • To display the scan window

2. Select the profile that you are using from the profile list.

3. Click the [Edit profiles] button to display the [Edit profiles] window.

4. Select another option other than the options listed below for [Rotation] in [Scan settings].

   • [Automatic]

   • [Automatic (by face detection)]