Is the height of the document more than 3 cm?
The height of the document should be 3 cm or less.
The line on the side of the ScanSnap base indicates the maximum height.
Did you scan light colored documents or documents with small characters?
Try scanning again after selecting the [Thicken color images] checkbox in the scan settings in the following procedure:
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Display the scan window of ScanSnap Home on the computer.
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Select the profile that you are using from the profile list.
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Click the [Edit profiles] button to display the [Edit profiles] window.
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Click the [Option] button for [Feed] to display the [Feed option] window.
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Select the [Thicken color images] checkbox.
TIP
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When you select the [Thicken color images] checkbox, the [Reduce bleed-through] and [Increase text contrast] checkboxes in the [Scanning options] window are disabled.