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[Windows/macOS] The scanned image is created in a double-page spread

Updated

Have you selected [Manual scan (Front/Back merging)] for the feed setting?

Change the feed setting to a setting other than [Manual scan (Front/Back merging)] in the following procedure, and then scan documents again.

  1. On the touch panel of the ScanSnap, select the profile that you are using from the profile list in the home screen.

  2. Press the arrow at the bottom of the touch panel to display the scan settings.

  3. Press the feed icon and change the feed setting to a setting other than [Manual scan (Front/Back merging)].

Also, check the following when scanning with the Carrier Sheet:

Have you selected [Duplex] in the scan settings?

Change the scan settings to [Simplex] in the following procedure, and then scan documents again.

  1. On the touch panel of the ScanSnap, select the profile that you are using from the profile list in the home screen.

  2. Press the arrow at the bottom of the touch panel to display the scan settings.

  3. Press the scanning side icon and change the scanning side to [Simplex].

When you scan a document with a profile that is configured to detect a document type automatically, display the scan window of ScanSnap Home on the computer and change the settings. If you change the scan settings on the touch panel or in the scan window and scan a document, after it is scanned, the scan settings will return back to the settings before any changes were made. If you want to scan documents under the same settings all the time, the scan settings need to be saved as a profile.

Have you selected [one double-page spread image] in the scan settings?

Change the setting to [two separate images (front and back)] in the following procedure, and then scan documents again.

  1. Display the scan window of ScanSnap Home on the computer.

  2. Select the profile that you are using from the profile list.

  3. Click the [Edit profiles] button to display the [Edit profiles] window.

  4. Click the [Option] button for [Feed] to display the [Feed option] window.

  5. Click the [Carrier sheet] button to display the [Carrier Sheet settings] window.

  6. Select [two separate images (front and back)] for [Save as].

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