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[Windows/macOS] Scanned images are not merged automatically

Updated

Did you scan a document folded in half whose paper size is A3, B4, or double letter size in a double-page spread?

Scanned images are merged automatically only when the paper size of the document folded in half is A3, B4, or Double Letter size in a double-page spread.

Perform one of the following:

  • Use the page merge function in ScanSnap Home to merge the scanned images

  • Use the optional Carrier Sheet, and try scanning again

For details about how to merge scanned images and how to use the Carrier Sheet for scanning, refer to ScanSnap Help.

Are there any characters, figures, or tables on the fold line of the document folded in half?

Scanned images are merged automatically only when there are characters, figures, or tables on the fold line of the document folded in half.

Document Whose Scanned Images Are Merged Automatically

Perform one of the following:

  • Use the page merge function in ScanSnap Home to merge the scanned images

  • Use the optional Carrier Sheet, and try scanning again

For details about how to merge scanned images and how to use the Carrier Sheet for scanning, refer to ScanSnap Help.

Have you selected [Manual scan (Front/Back merging)] for the feed setting?

Configure [Manual scan (Front/Back merging)] for the feed setting in the following procedure, and then try scanning again.

  1. On the touch panel of the ScanSnap, select the profile that you are using from the profile list in the home screen.

  2. Press the arrow at the bottom of the touch panel to display the scan settings.

  3. Press the feed icon and configure [Manual scan (Front/Back merging)] for the feed setting.

If you change the scan settings on the touch panel and scan a document, after it is scanned, the scan settings will return back to the settings before any changes are made. If you want to scan documents under the same settings all the time, the scan settings need to be saved as a profile.

Have you selected [Simplex] in the scan settings?

Try scanning again after changing the scanning side to [Duplex] by following the procedure below:

  1. On the touch panel of the ScanSnap, select the profile that you are using from the profile list in the home screen.

  2. Press the arrow at the bottom of the touch panel to display the scan settings.

  3. Press the scanning side icon and change the scanning side to [Duplex].

When you scan a document with a profile that is configured to detect a document type automatically, display the scan window of ScanSnap Home on the computer and change the settings. If you change the scan settings on the touch panel or in the scan window and scan a document, after it is scanned, the scan settings will return back to the settings before any changes were made. If you want to scan documents under the same settings all the time, the scan settings need to be saved as a profile.

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