Have you selected a document size smaller than the actual document in [Document size] in the scan settings?
Part of the image appears missing when you select a document size that is smaller than the actual document in [Document size] in the scan settings.
Select the same size as the document in [Document size].
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Display the scan window of ScanSnap Home on the computer.
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Select the profile that you are using from the profile list.
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Click the [Edit profiles] button to display the [Edit profiles] window.
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Click the [Option] button for [Feed] to display the [Feed option] window.
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Select the same size as the document for [Document size].
If you cannot find the same size as the document in [Document size], select [Automatic detection] or click the [Customize] button to specify any size.
Did the document skew during scanning?
When you load the documents, adjust the side guides to the width of the documents.
Hold each side guide in the middle to adjust them. Otherwise, the document may be fed skewed.
Feeding documents becomes easier with the Receipt Guide.
For details about how to attach the Receipt Guide, refer to ScanSnap Help.
Did you scan documents of different widths and lengths in the same batch?
Perform one of the following:
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Align the top of the documents, and load them in the ADF paper chute (cover) as the leading edge. Make sure that all documents are set to the center of the pick roller's width.
Also, adjust the side guides to the widest document in the batch. Load the other documents so that they can be scanned straight.
For details about loading documents, refer to ScanSnap Help.
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Change the feed setting to [Continuous scan] in the procedure below. Then, divide the documents into batches with the same width to load them separately and then scan them.
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On the touch panel of the ScanSnap, select the profile that you are using from the profile list in the home screen.
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Press the arrow at the bottom of the touch panel to display the scan settings.
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Press the feed icon and change the feed setting to [Continuous scan].
If you change the scan settings on the touch panel and scan a document, after it is scanned, the scan settings will return back to the settings before any changes are made. If you want to scan documents under the same settings all the time, the scan settings need to be saved as a profile.
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Use the Receipt Guide to perform a scan.
For details about how to attach the Receipt Guide, refer to ScanSnap Help.
Did you scan any newspaper and magazine clippings or documents in polygonal shapes?
To scan a clipping of a magazine and a newspaper, and a document in a polygonal shape, place one sheet at a time in an optional (Carrier) Sheet and scan it.
After scanning the (Carrier) Sheet, crop the saved image to a desired size.
For details about how to crop images, refer to ScanSnap Help.