If the ScanSnap cannot establish a connection, refer to the following:
The ScanSnap cannot be connected to a computer or mobile device
- When using a Wi-Fi connection
-
[Windows/macOS] The ScanSnap and the computer cannot be connected via Wi-Fi
Connecting to the ScanSnap takes time/the ScanSnap is cut off frequently
[iOS/Android] The ScanSnap and the mobile device cannot be connected via Wi-Fi
[Windows/macOS] Communication with the ScanSnap fails
- When using a USB connection
-
[Windows/macOS] The ScanSnap and a computer cannot be connected via a USB cable
The ScanSnap cannot be connected to the ScanSnap Cloud server
[Windows/macOS] A scan cannot be performed because an orange exclamation mark appears
[Windows/macOS] The ScanSnap is not connected to the network (when using ScanSnap Cloud)