If an orange exclamation mark appears on the [Scan] button in the scan window of ScanSnap Home, check the following.
When you click which appears on the [Scan] button, an error message is displayed. Check the message and take measures to solve the problem.
When the message "The ScanSnap cannot connect to ScanSnap Cloud via the network." is displayed
Take the following measures and check if the problem is solved.
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Updating ScanSnap Firmware
For details, refer to ScanSnap Help.
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Check whether the ScanSnap is connected to a wireless access point
If the ScanSnap is not connected to a wireless access point properly, refer to [Windows/macOS] The ScanSnap and the computer cannot be connected via Wi-Fi and take measures accordingly.
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Change the Wi-Fi settings to obtain an IP address automatically
If a static IP address is set to the ScanSnap ,change the settings to obtain an IP address automatically by using ScanSnap Wireless Setup Tool.
Windows
For details, refer to ScanSnap Wireless Setup Tool Help.
macOS
For details, refer to ScanSnap Wireless Setup Tool Help.
For details about how to start ScanSnap Wireless Setup Tool, refer to [Windows/macOS] How can I start the ScanSnap Wireless Setup Tool?.
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Change the settings of the wireless access point so that the 2.4 GHz SSID is used
If there are two types of SSID (2.4 GHz and 5 GHz), the 2.4 GHz SSID needs to be used.
Change the settings of the wireless access point so that the 2.4 GHz SSID is used.
When the message "Failed to access ScanSnap Cloud." is displayed
Take the following measures and check if the problem is solved.
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Updating ScanSnap Firmware
For details, refer to ScanSnap Help.
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Check whether the ScanSnap is connected to a wireless access point
If the ScanSnap is not connected to a wireless access point properly, refer to [Windows/macOS] The ScanSnap and the computer cannot be connected via Wi-Fi and take measures accordingly.
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Check whether you have signed in to the ScanSnap account
To use ScanSnap Cloud, you need to sign in to the ScanSnap account.
For details, refer to ScanSnap Help.
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Turn off the ScanSnap
Close the feed guide to turn off the ScanSnap and then open the feed guide to turn it back on, and check if the problem is solved.
When the message "ScanSnap Cloud cannot be accessed. The E-mail address and password for the ScanSnap account are required." is displayed
Enter an e-mail address and password for a ScanSnap account.
The e-mail address and password fields are case sensitive. They need to be entered accurately.
If the problem still persists even though you enter the correct E-mail address and password, refer to [Windows/macOS] The ScanSnap is not connected to the network (when using ScanSnap Cloud) to take measures accordingly.
When a message other than the messages above is displayed
Follow the message to solve the problem.