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[Windows/macOS] The ScanSnap is not connected to the network (when using ScanSnap Cloud)

Updated

Is the Wi-Fi indicator lit or flashing in orange?

  • The signal between the wireless access point and the ScanSnap is weak, or there may be some signal interference.

    Move the ScanSnap and the wireless access point to different locations.

    • Move the ScanSnap closer to the wireless access point.

    • Move the ScanSnap and the wireless access point away from the following items:

      • Obstacles that may block the signal (for example, walls and metal boards)
      • Devices that may cause signal interference (for example, microwaves and cordless phones) and wireless devices

    • Change the direction of the ScanSnap.

    Also, communication in certain wireless channels may become unstable due to signal interference such as noise.

    Change the value of the wireless channel on the wireless access point.

  • Use ScanSnap Wireless Setup Tool to check whether the default Wi-Fi settings are restored.

    For details about how to start ScanSnap Wireless Setup Tool, refer to [Windows/macOS] How can I start the ScanSnap Wireless Setup Tool?.

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  • When using the ScanSnap iX100, you can connect the ScanSnap and the computer via Wi-Fi in Direct Connect mode without a wireless access point.

    For details about how to connect the ScanSnap and a computer directly, refer to ScanSnap Help.

Is a static IP Address set to the ScanSnap?

When a static IP address is set to the ScanSnap, the ScanSnap cannot link with a cloud service.

Change the settings to obtain an IP address automatically by using ScanSnap Wireless Setup Tool.

Windows

For details, refer to ScanSnap Wireless Setup Tool Help.

macOS

For details, refer to ScanSnap Wireless Setup Tool Help.

 

For details about how to start ScanSnap Wireless Setup Tool, refer to [Windows/macOS] How can I start the ScanSnap Wireless Setup Tool?.

Are multiple routers used?

If multiple routers are used, establishing a connection to the ScanSnap Cloud server may fail.

Disable the router function on the wireless router and check whether the connection can be established.

Is the wireless access point set not to use the 2.4 GHz SSID?

If there are two types of SSID (2.4 GHz and 5 GHz), the 2.4 GHz SSID needs to be used.

Change the settings of the wireless access point so that the 2.4 GHz SSID is used.

Are the ScanSnap and wireless access point distant from each other? Also, is there anything that may block the signal (such as walls and metal boards), or an electromagnetic source?

The signal between the wireless access point and the ScanSnap is weak, or there may be some signal interference.

Check the signal status by using ScanSnap Wireless Setup Tool.

Windows

For details, refer to ScanSnap Wireless Setup Tool Help.

macOS

For details, refer to ScanSnap Wireless Setup Tool Help.

 

For details about how to start ScanSnap Wireless Setup Tool, refer to [Windows/macOS] How can I start the ScanSnap Wireless Setup Tool?.

If the signal status is not fine, move the ScanSnap and the wireless access point to different locations.

  • Move the ScanSnap closer to the wireless access point.

  • Move the ScanSnap and the wireless access point away from the following items:

    • Obstacles that may block the signal (for example, walls and metal boards)
    • Devices that may cause signal interference (for example, microwaves and cordless phones) and wireless devices

  • Change the direction of the ScanSnap.

Also, communication in certain wireless channels may become unstable due to signal interference such as noise.

Change the value of the wireless channel on the wireless access point.

Is a DNS server set on the wireless access point?

The ScanSnap does not have a function for setting a DNS server. Therefore, if a DNS server is not set on the wireless access point, connection to the ScanSnap Cloud server cannot be established.

Set a DNS server on the wireless access point.

For details, refer to the manual of your wireless access point.

Are you using a public wireless LAN service?

The function of saving an image created from a document scanned with the ScanSnap to a cloud service is not supported on public wireless LAN services under the assumption that the ScanSnap will be used in a Wi-Fi environment in an office or at home.

Connect the ScanSnap to a network other than a public wireless LAN.

Is the wireless access point turned on? Alternatively, are there any errors or malfunctions on the wireless access point?

Turn on the wireless access point.

If the wireless access point is turned on, restart the wireless access point and then check that there are no errors or malfunctions on the wireless access point.

For details about wireless access point errors, refer to the manual of your wireless access point.

Did you change or add a wireless access point?

The ScanSnap may not be connected to the wireless access point correctly.

In the following procedure, reset the ScanSnap Wi-Fi settings, and configure the Wi-Fi settings again.

  1. Use ScanSnap Wireless Setup Tool to reset the ScanSnap Wi-Fi settings, and then configure the Wi-Fi settings again.

    Windows

    For details about how to reset the Wi-Fi settings or how to configure the Wi-Fi settings, refer to the ScanSnap Wireless Setup Tool Help.

    macOS

    For details about how to reset the Wi-Fi settings or how to configure the Wi-Fi settings, refer to the ScanSnap Wireless Setup Tool Help.

     

    For details about how to start ScanSnap Wireless Setup Tool, refer to [Windows/macOS] How can I start the ScanSnap Wireless Setup Tool?.

  2. Display the scan window of ScanSnap Home on the computer.

  3. Select a profile that does not have an established link with a cloud service from the profile list.

  4. Select a profile with an established link to a cloud service again, and check if the problem is solved.

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