Have you selected the [Merge both sides of an image] checkbox in the scan settings?
If you are performing a scan using a profile other than the profile that is linked with a cloud service by using ScanSnap Cloud, clear the [Merge both sides of an image] checkbox in the following procedure, and then try scanning again.
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Display the scan window of ScanSnap Home on the computer.
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Select the profile that you are using from the profile list.
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Click the [Edit profiles] button to display the [Edit profiles] window.
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Click the [Option] button for [Feed] to display the [Feed option] window.
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Clear the [Merge both sides of an image] checkbox.
- Also, check the following when scanning with the Carrier Sheet:
Have you selected [one double-page spread image] in the scan settings?
Change the setting to [two separate images (front and back)] in the following procedure, and then scan documents again.
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Display the scan window of ScanSnap Home on the computer.
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Select the profile that you are using from the profile list.
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Click the [Edit profiles] button to display the [Edit profiles] window.
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Click the [Option] button for [Feed] to display the [Feed option] window.
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Click the [Carrier sheet] button to display the [Carrier Sheet settings] window.
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Select [two separate images (front and back)] for [Save as].