Did you insert the document at a skewed angle in the ScanSnap?
Insert the document straight into the feeding section of the ScanSnap.
Make sure that the document is fed into the ScanSnap and is held firmly.
[Important Notice]
As of April 9, 2026, you must update to the latest firmware to use ScanSnap Cloud.
Note: For the iX1600/iX1500, you cannot update the firmware using the touch panel. Update the firmware using ScanSnap Home.