Did you load the business card facing the wrong way then scan it?
If you load a business card facing the wrong way then scan it, the information on the back of the business card will be extracted as the information on the business card such as name or address, therefore the information will not be recognized correctly or the recognition result will be garbled.
To scan a business card, insert the business card straight into the loading section of the ScanSnap with the front side facing up.