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ScanSnap Troubleshooting Help Center home page ScanSnap Troubleshooting
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  1. ScanSnap Troubleshooting
  2. iX1300
  3. Troubles Related to Cloud Service Linkage

Troubles Related to Cloud Service Linkage

  • [Windows/macOS] The ScanSnap is not connected to the network (when using ScanSnap Cloud)
  • [Windows/macOS] A scanned image is not saved in a cloud service (when using ScanSnap Cloud)
  • [Windows/macOS] The "Failed to upload the data to the cloud service." error is displayed
  • [Windows/macOS] The [Scan] button and the Wi-Fi indicator do not light up in purple
  • [Windows/macOS] Red exclamation mark appears on the cloud mode icon at the top of the main window
  • [Windows/macOS] A profile to be linked with a cloud service cannot be created by using ScanSnap Cloud
  • [Windows/macOS] Failed to change the title (when using ScanSnap Cloud)
  • [macOS] When documents are scanned to Evernote, as many notes as there are scanned images are displayed in addition to Evernote
  • [iOS/Android] A "No response from the cloud storage service" message is displayed
  • [iOS/Android] The "Failed to save to [xxx]" error is displayed
  • [iOS/Android] A Scanned image is not saved in a cloud service
  • [iOS/Android] Did not receive a notification
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