[Important Notice]

Note: For the iX1600/iX1500, you cannot update the firmware using the touch panel. Update the firmware using ScanSnap Home.

[Windows/macOS] Files saved directly from the ScanSnap to a network folder cannot be opened

March 03, 2026 03:49 Updated

Were there any errors in the network connection while scanning a document?

If there were any errors in the network connection while scanning a document, image files may not be created properly.

Delete the saved files, then try scanning again.