If a "Paper jam" message is displayed when an image created from the document that you scanned with the ScanSnap is saved, the issue may be caused by the following:
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The documents were not loaded correctly.
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Thin paper, a newspaper clipping, or a document that may be difficult to feed was scanned.
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A thick plastic card was scanned.
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A document longer than 360 mm (14.17 in.) was scanned.
For details about documents that can be scanned with the ScanSnap, refer to ScanSnap Help.
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For a long page document that is longer than the standard size, set the feed mode setting to [Manual Scan] and perform a scan.
For details, refer to ScanSnap Help.
Do not use force to pull out the jammed document, and make sure to open the ADF top section first and then remove the document.
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Be careful not to touch any sharp parts upon removing jammed documents. This may cause injury.
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Be careful not to get your accessories (for example, ties and necklaces) or hair caught inside the ScanSnap. This may cause injury.
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The glass surface may become extremely hot during operation. Be careful not to burn yourself.
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Remove any documents from the ADF paper chute (cover).
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Pull the ADF release tab
towards you to open the ADF top section
.
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Remove the jammed document.
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Close the ADF top section.
Close the ADF top section until it locks in place.
When the ADF top section is closed, the sound of the roller rotating comes out.
ATTENTION-
Make sure that the ADF top section is completely closed.
Otherwise, paper jams or other feeding errors, or image faults may occur.
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Load documents after the sound of the roller rotating stops.