Did you select a profile that was created on another computer or on the same computer by using another user account?
If you selected a profile that was created on another computer or on the same computer by using another user account, you cannot scan documents.
Perform the following to check that the selected profile was created with your user account on the computer that you are using.
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If only one profile is displayed on the touch panel, press
to display all profiles.
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Display the scan window of ScanSnap Home on the computer.
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Click the [Edit profiles] button to display the [Edit profiles] window.
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Select a profile that you want to check from the profile list.
If [You cannot edit profiles created by other users.] is displayed in the [Edit profiles] window, the profile was created on another computer or on the same computer by using another user account.
Select a profile that was created on the computer that you are using, and scan documents.
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To display only profiles (which were created with the computer that is connected to the ScanSnap) on the touch panel, select [Selected user] or [Connected user] for [Display of profiles] in the [Scanner settings] screen that can be displayed after displaying the [Settings] screen,
For details about how to change users in order to display the user's own profiles, refer to ScanSnap Help.
If the problem still persists even after checking and trying the solutions, the ScanSnap may not be connected to a computer properly.
Refer to the following and take measures accordingly.
- When using a Wi-Fi connection
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[Windows/macOS] The ScanSnap and the computer cannot be connected via Wi-Fi
- When using a USB connection
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[Windows/macOS] The ScanSnap and a computer cannot be connected via a USB cable