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[Important Notice]

As of April 9, 2026, you must update to the latest firmware to use ScanSnap Cloud.

Note: For the iX1600/iX1500, you cannot update the firmware using the touch panel. Update the firmware using ScanSnap Home.

[Windows/macOS] The [Scan] button does not become available even after a profile icon is selected on the touch panel of the ScanSnap

Updated

Is the ScanSnap connected to a computer properly?

When the ScanSnap is connected to a computer via Wi-Fi, check that there are no problems with the Wi-Fi environment.

For details, refer to [Windows/macOS] The ScanSnap and the computer cannot be connected via Wi-Fi.

When the ScanSnap is connected to a computer via a USB cable, check that the USB cable is connected properly.

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