[Windows/macOS] The [Scan] button does not become available even after a profile icon is selected on the touch panel of the ScanSnap

Is the ScanSnap connected to a computer properly?

When the ScanSnap is connected to a computer via Wi-Fi, check that there are no problems with the Wi-Fi environment.

For details, refer to [Windows/macOS] The ScanSnap and the computer cannot be connected via Wi-Fi.

When the ScanSnap is connected to a computer via a USB cable, check that the USB cable is connected properly.