Is the Roller Set dirty?
Clean the Roller Set.
For details about how to perform cleaning, refer to ScanSnap Help.
Is the Roller Set installed correctly?
Remove the Roller Set, and then install it again.
For details about how to remove and install the Roller Set, refer to "Replacing the Consumables" in ScanSnap Help.
Is there any foreign matter inside the ScanSnap?
Perform the following:
-
Remove the document from the ADF paper chute (cover).
-
Pull the ADF release tab
towards you to open the ADF top section
.
-
Clear any foreign matter from the inside of the ScanSnap.
-
Close the ADF top section.
Close the ADF top section until it locks in place.
When the ADF top section is closed, the sound of the roller rotating comes out.
ATTENTION-
Make sure that the ADF top section is completely closed.
Otherwise, paper jams or other feeding errors, or image faults may occur.
-
Load documents after the sound of the roller rotating stops.